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Welcome to Cippenham Surgery

Mission Statement

Cippenham Surgery is a forward looking surgery and we aim to provide our patients the highest standard of service and endeavour to improve the health of the overall practice population. We aim to achieve this by developing and maintaining a practice which is responsive to patient needs which reflects wherever possible the latest advances in Primary Health Care.

Serving You

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Practice Leaflet

For a copy of the latest practice leaflet click on the link below to download a PDF copy.

practice leaflet - English   practice leaflet - Polish  practice leaflet - Punjabi  practice leaflet - Urdu

National Screening Programmes

You will be receiving if eligible recalls for Breast and/or Bowel and/or Cervical Screening.  Please DO NOT ignore these invites as early detection of a cancer increases your chances of a successful treatment and recovery.  These screening tests are very important even if your previous results were normal.

Below you will find some useful information or video on each of these screening tests.  Take some time to see or read them so that you are better informed.

Breast Screeningclick here for a video on breast screening and click here: for awareness leaflet in English    for awareness leaflet in Polish   for awareness leaflet in Hindi   for awareness leaflet in Urdu   for awareness leaflet in Punjabi   for awareness leaflet in Somali

Bowel Screening - click here for a video on bowel screening  click here for a video on beating bowel cancer and click here: for bowel screening leaflet

Cervical Smear - click here for a video on cervical screening for booklets and other useful information click here: to access these through Jo's Cervical Cancer Trust website and click here: for the NHS cancer screening programme leaflet

FLU Clinics

Flu vaccination by injection, commonly known as the "flu jab" is available every year on the NHS to protect adults (and some children) at risk of flu and its complications.  Flu can be unpleasant, but if you are otherwise healthy it will usually clear up on its own within a week.

However, flu can be more severe in certain people, such as:

  • anyone aged 65 and over
  • pregnant women
  • children and adults with an underlying health condition (particularly long-term heart or respiratory disease)
  • children and adults with weakened immune systems

Flu Immunisation video:

click here for further information and video on flu vaccination via NHS Choices website

click here to see the flu vaccination video   for information leaflet click here

Care Quality Commission Inspection

Practice Complaints Procedure

Click on the link below to read the practice's complaints procedure.

Complaints Procedure

 

NHS Choices

If you would like to review our services then please log onto the NHS Choices website and let us know what you think of our service delivery.  Your comments, compliments and constructive criticisms are most welcome as this would help us improve our services.

Click the link NHS Choices to visit the NHS Choices website.

 

When We Are Closed

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

You should call 111 when:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

What to do when the GP practice is closed:

  • If you need medical help fast but its not an emergency call 111
  • If it’s a life threatening emergency call 999

 NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

For more information about NHS 111, go to NHS Choices at www.nhs.uk

(Site updated 13/09/2016)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website