Appointments 

We have a combination of ‘booked in advanced’ and some appointments offered on the day you call. Please ring from 08:30 for morning appointments Monday through to Friday and from 15:00 for afternoon appointments.  Wednesday afternoon after 1PM a duty doctor will do telephone triage and may see you if required.

Emergency Consultation

From the 1st of September 2016 our emergency/urgent appointment system has changed.  You can no longer walk-in for an emergency/urgent appointment.  We have limited amount of urgent appointments available during each session.  Urgent appointments are issued to patients whose problem cannot wait for another day.  If your problem cannot wait for another day or for a routine appointment then telephone us as soon as possible and you may be offered an urgent 5 minutes appointment for that one urgent problem.  Please note that you will be seen for that ONE URGENT PROBLEM ONLY. Please note that you can call NHS 111 service for urgent problem whilst the surgery is closed.  NHS 111 service is free to call from both mobile and landline telephone.

Telephone Consultation

Please ring the surgery to request a telephone consultation. The doctor on call will usually return your call after the end of the morning surgery for calls received in the morning. For requests received after 15:00 your calls will be returned after the end of the evening surgery. Please give us your correct phone number so the doctor can return your call promptly.

Chaperone Services

At Cippenham Surgery we offer all our patients chaperone service. If you feel that your consultation with a doctor or nurse requires presence of a close member of your family then please do come along with that member of your family for your consultation. If you do not have a close member of your family present during your consultation with a doctor or a nurse and you feel that a chaperone is required during this examination then please inform the doctor or nurse prior to this examination so that a member of reception staff whom you agree to be present in the consulting room during the course of this examination. We have a chaperone policy at the surgery and all our staff are trained and will strictly abide by the protocols of this chaperone policy.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  The practice has a strict DNA (did not attend) without a valid reason policy.  

DNA (Did Not Attend) a Booked Appointment POLICY

If a patient fails to attend a pre-booked appointment on more than two occasions in the last 12 months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.

If the patient fails to attend another appointment, a formal warning letter will be issued, advising of the next step if another appointment is missed.  In this case, the matter will be discussed at a Practice Meeting.  A majority agreement will be reached as to whether the patient will be removed from the Practice list as the relationship between patient and doctor is deemed to have broken down.  If so, the patient will be advised in writing and the Health Authority requested to remove the patient from our list.  The patient will then be responsible for registering at another practice.

Warning letters are valid for a period of 12 months

 
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