The practice manager is involved in the management of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care. The practice manager is also responsible for human resources, finance, patient safety, premises and equipment and information technology. The practice manager also supports the GPs and other medical professionals with the tailoring of patient services with a view to monitor and promote good practices in accordance to well recognized guidelines such as NICE (National Institute for Health and Care Excellence). Practice manager is also the focal point of contact for any patient grievances and complaints with regards to the services received at the practice. The practice manager is also responsible to monitor the services provided at the practice using the clinical and administrative monitoring systems and report to the GPs' practice staff, Clinical Commissioning Group (CCG), Care Quality Commission (CQC if required) and NHSE or any other group responsible for the tailoring or monitoring of clinical and administrative services provided at the surgery.